Need help?
Frequently Asked Questions
Orders & Shipping
We currently ship within the United States. International shipping is coming soon.
Standard shipping is calculated at checkout based on your address and order weight. Free standard shipping on orders over $200.
Most orders ship within 1–2 business days. You’ll receive a confirmation email with tracking once your package is on the way.
We move fast! If you need to modify or cancel, email support@aquatheoryskin.com as soon as possible with your order number. If your order has already shipped, we’ll help with a return per our policy below.
Please check with household members and neighbors, and look around mail areas. If it hasn’t appeared within 2 business days, contact your local carrier and then email us at support@aquatheoryskin.com.
Returns & Exchanges
Unopened items may be returned within 30 days of delivery for a refund to the original payment method. Due to hygiene, opened skincare and supplements are not eligible for return unless defective or damaged on arrival.
Email support@aquatheoryskin.com with your order number and the items you’d like to return. We’ll reply with next steps.
Take a photo of the packaging and product and email support@aquatheoryskin.com within 7 days of delivery. We’ll replace it or issue a refund.
Skincare & “Skin Flooding”
Skin flooding is our layering method—apply lightweight hydration in smart layers to help skin look plump, smooth, and radiant.
AM: Cleanse → Toner → Serum(s) → Moisturizer → SPF
PM: Cleanse (single or double) → Toner (optional) → Serum(s) → Moisturizer/cream
Yes—our collections include options for sensitive/acne-prone, dry, mature, and all skin types. Start slowly and patch test.
Our formulas prioritize purposeful, research-guided ingredients and avoid unnecessary additives. Full INCI lists are posted on each product page for transparency.
Ingredients & Safety
Check each product page for testing and fragrance details. We clearly note when a formula is fragrance-free or contains a gentle scent.
We do not test on animals.
Review the full ingredient list before use and perform a patch test: apply a small amount to the inner forearm for 24–48 hours. Discontinue use if irritation occurs.
Many products are suitable, but always consult your healthcare provider with the INCI list. When in doubt, avoid retinoids and high-level exfoliants.
Check each product page for specifics. We focus on gentle, effective systems that respect the skin barrier.
Supplements & “Beauty Inside & Out”
We believe in beauty inside and out—our vitamins and nutraceuticals complement topical care to support skin health from within.
Always talk to your physician or pharmacist before starting any supplement, especially if you’re pregnant, nursing, have a medical condition, or take medications.
Each supplement page includes a Supplement Facts panel, directions, and storage tips.
These products are not intended to diagnose, treat, cure, or prevent any disease. Statements have not been evaluated by the FDA.
How to Use & Troubleshooting
Introduce one new product at a time, 2–3x/week, then increase as tolerated. Always use daily SPF when using exfoliants or brightening actives.
Use thinner layers, allow each step to absorb, and avoid mixing silicone-heavy products with water-gel formulas in the same layer.
Switch to a gentler cleanser, shorten shower time, and apply toner/serum while skin is still slightly damp.
Subscriptions & Rewards
Yes—select “Subscribe & Save” on eligible products to choose your delivery schedule and save up to 5%. You can pause, skip, or cancel anytime from your account.
Earn points for purchases, referrals, and reviews. Redeem points for discounts. Details on the Rewards page.
Sustainability
We prioritize recyclable materials where possible and continually improve toward lower-impact packaging. Check each product page for recycling guidance.
Many municipal programs don’t accept mixed materials. Rinse components and check local guidelines; otherwise, recycle bottles and jars and dispose of pumps/droppers in trash unless your area accepts them.
Account & Payments
Major credit/debit cards and [Shop Pay/PayPal/Apple Pay/Google Pay] at checkout.
Click Account in the site header to create an account, reset your password, or view orders.
Applicable sales tax is calculated at checkout based on your shipping address.
Contact Us
How can I reach you?
EMAIL
support@aquatheoryskin.com
ADDRESS (MAIL ONLY)
AquaTheory Wellness & Beauty, 5818 Wilmington Pike, Ste. 215, Centerville, OH 45459, United States
Quick Tips
- Patch test first.
- Start slow with new actives.
- Wear SPF every day.
- Beauty inside & out: pair your routine with smart supplementation (with your clinician’s guidance).